Seller Fulfillment Policy (FBA Model)

1. Introduction

Welcome to our Marketplace.

Our platform operates under a Fulfilled by Marketplace (FBA) model. All products sold on our platform must first be delivered to our fulfillment center or authorized physical store before they become available for sale.

By registering as a seller, you acknowledge that you have read, understood, and agreed to comply with this Seller Fulfillment Policy.

2. Inventory Submission

All sellers are required to deliver their products to our designated warehouse or physical store.

Products will only be listed for sale after:

• Quality inspection
• Inventory verification
• Product approval
• SKU assignment

Products that fail inspection may be rejected and returned to the seller.

3. Product Ownership

The seller retains full legal ownership of the products until they are sold to a customer.

Our marketplace acts solely as a fulfillment, storage, and sales facilitator.

4. Product Quality Requirements

All products supplied must be:

• Brand new (unless specifically approved otherwise)
• Genuine and authentic
• Free from defects
• Safe for customer use
• Properly packaged
• Compliant with applicable laws and regulations

Counterfeit, damaged, illegal, or prohibited products are strictly forbidden.

5. Inventory Accuracy

Sellers are responsible for ensuring that all delivered inventory matches the submitted inventory list.

Any discrepancies identified during inspection will be documented and communicated to the seller.

6. Storage

Accepted inventory will be securely stored in our fulfillment facility.

The marketplace will take reasonable measures to protect seller inventory. However, the marketplace shall not be liable for losses resulting from events beyond reasonable control, including natural disasters, government actions, theft despite reasonable security measures, or other force majeure events.

7. Order Fulfillment

Once a customer places an order:

• Our team will pick the product.
• Our team will pack the product.
• Our team will dispatch the product.
• Our team will provide shipment tracking.

Sellers are not permitted to ship products directly to customers unless specifically authorized in writing.

8. Pricing

Sellers determine the selling price of their products.

The marketplace reserves the right to recommend pricing adjustments for promotional campaigns or market competitiveness.

9. Marketplace Commission

The marketplace will deduct the agreed commission and any applicable fulfillment, storage, or service fees before releasing payment to the seller.

Current fee schedules will be available within the Seller Dashboard and may be updated with prior notice.

10. Payments

Seller earnings will be transferred according to the marketplace payout schedule.

Payments may be delayed in cases involving:

• Pending customer returns
• Fraud investigations
• Chargebacks
• Policy violations

11. Returns and Refunds

Customers may request returns in accordance with the Marketplace Return Policy.

Returned products will be inspected before determining whether they are:

• Restockable
• Damaged
• Used
• Eligible for refund

Where a return results from a seller-related issue (such as defective, incorrect, or counterfeit products), the seller may bear the associated costs in accordance with the fee schedule.

12. Product Removal

Sellers may request the return of unsold inventory.

Inventory release is subject to:

• Inventory verification
• Settlement of any outstanding fees
• Processing timelines established by the marketplace

13. Restricted Products

The following products are prohibited:

• Counterfeit goods
• Illegal products
• Expired products
• Hazardous materials
• Weapons
• Narcotics
• Tobacco products (where prohibited)
• Alcohol (where prohibited)
• Adult products (unless specifically approved)
• Stolen property

The marketplace reserves the right to refuse any product that violates applicable laws or platform policies.

14. Policy Violations

The marketplace may suspend or terminate a seller account for:

• Fraud
• Fake products
• Misrepresentation
• Repeated customer complaints
• Violation of marketplace policies
• Any unlawful activity

Serious violations may result in permanent account suspension.

15. Liability

Sellers remain responsible for the legality, authenticity, safety, and accuracy of the products they supply.

The marketplace's liability is limited to the extent permitted by applicable law and as described in these policies.

16. Policy Updates

The marketplace may update this policy from time to time.

Material changes will be communicated through the Seller Dashboard, email, or other official communication channels before they take effect where required.

Continued use of the marketplace after the effective date of updated policies constitutes acceptance of the revised policy, unless otherwise required by applicable law.

17. Contact

For any questions regarding this Seller Fulfillment Policy, sellers may contact our Seller Support Team through the official support channels provided on the marketplace.