Marketplace Terms & Conditions

1. Definitions

For the purposes of these Terms:

• Marketplace means Buy Babu.
• Customer means any person purchasing products through the Marketplace.
• Seller means an individual or business approved to sell products through the Marketplace.
• User means any visitor, customer, or seller using the Marketplace.
• Order means a confirmed purchase placed through the Marketplace.

2. Eligibility

To use our Marketplace, you must:

• Be at least 18 years of age or otherwise have legal capacity under applicable law.
• Provide accurate, complete, and up-to-date information.
• Use the Marketplace only for lawful purposes.

We reserve the right to refuse service, suspend access, or terminate accounts where permitted by these Terms or applicable law.

3. User Accounts

Users are responsible for maintaining the confidentiality of their account credentials.

You agree to:

• Keep your password secure.
• Notify us immediately of any unauthorized access.
• Accept responsibility for activities conducted through your account unless caused by our negligence or security failure.

4. Marketplace Model

Our Marketplace operates under a Fulfilled by Marketplace (FBA) model.

All products offered for sale are stored, packed, and dispatched by our fulfillment operations after being received from approved sellers.

Sellers are not authorized to ship products directly to customers unless expressly approved by the Marketplace.

5. Product Listings

We strive to ensure product descriptions, specifications, prices, and images are accurate.

However:

• Product images may differ slightly from actual products.
• Packaging may vary.
• Minor specification changes by manufacturers may occur.

Obvious pricing or typographical errors may be corrected before order acceptance.

6. Pricing

All prices displayed are subject to change without prior notice.

Applicable taxes, shipping charges, or other fees will be shown during checkout where required.

7. Orders

An order confirmation acknowledges receipt of your order request but does not necessarily constitute final acceptance.

We reserve the right to cancel or refuse an order due to reasons including:

• Inventory unavailability
• Pricing errors
• Suspected fraud
• Payment verification issues
• Legal or regulatory requirements

Where payment has already been collected for a cancelled order, an appropriate refund will be processed.

8. Payments

We accept payment methods displayed during checkout.

Orders may be subject to payment verification.

We reserve the right to refuse transactions reasonably suspected of fraud or unauthorized use.

9. Shipping & Delivery

Estimated delivery times are provided for convenience only and are not guaranteed unless expressly stated.

Delivery delays may occur due to:

• Weather conditions
• Courier delays
• Public holidays
• Government restrictions
• Other events beyond our reasonable control

Risk of loss passes to the customer upon delivery, except where applicable law provides otherwise.

10. Returns & Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Products returned must satisfy the eligibility conditions described in that policy.

Certain categories may be non-returnable where permitted by law.

11. Physical Store Returns

Where applicable, eligible products purchased through our Marketplace may be returned at authorized physical store locations in accordance with our Return & Refund Policy.

Proof of purchase may be required.

12. Seller Responsibilities

Approved sellers must:

• Supply genuine products.
• Comply with applicable laws.
• Maintain product quality.
• Follow all Marketplace policies.
• Honor applicable warranties.

Sellers remain responsible for the legality, authenticity, and safety of the products they provide.

13. Prohibited Activities

Users must not:

• Commit fraud.
• Upload false information.
• Attempt unauthorized access.
• Distribute malware.
• Interfere with Marketplace operations.
• Infringe intellectual property rights.
• Engage in unlawful conduct.

Violation may result in account suspension or termination.

14. Intellectual Property

All Marketplace content, including logos, trademarks, graphics, software, text, layouts, and designs, is owned by or licensed to the Marketplace.

No content may be copied, reproduced, distributed, or used without prior written permission, except as permitted by applicable law.

15. User Content

Where users submit reviews, ratings, images, or other content, they grant the Marketplace a non-exclusive, worldwide, royalty-free license to display, reproduce, and use such content for operating and promoting the Marketplace, subject to applicable law and our Privacy Policy.

Users remain responsible for ensuring that submitted content does not infringe the rights of others.

16. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

By using the Marketplace, you acknowledge that your information will be handled in accordance with that policy.

17. Limitation of Liability

To the maximum extent permitted by applicable law, the Marketplace shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of the Marketplace.

Nothing in these Terms excludes or limits liability where such exclusion is prohibited by applicable law.

18. Indemnification

You agree to indemnify and hold harmless the Marketplace, its officers, employees, affiliates, and partners against claims, losses, liabilities, damages, and expenses arising from:

• Your breach of these Terms.
• Your misuse of the Marketplace.
• Your violation of applicable law.
• Your infringement of third-party rights.

To the extent permitted by applicable law.

19. Force Majeure

The Marketplace shall not be responsible for delays or failure to perform obligations resulting from events beyond its reasonable control, including natural disasters, war, strikes, pandemics, government actions, internet outages, or failures of third-party service providers.

20. Suspension and Termination

We may suspend or terminate accounts where reasonably necessary due to:

• Policy violations
• Fraud
• Illegal activities
• Security concerns
• Repeated abuse of Marketplace services

Where appropriate, affected users may be informed of the reasons for such action.

21. Changes to These Terms

We may update these Terms from time to time.

Material changes will be communicated through our website, user account, email, or other official communication channels before taking effect where required by applicable law.

Continued use of the Marketplace after the effective date of updated Terms constitutes acceptance of the revised Terms.

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan, unless otherwise required by mandatory applicable law.

23. Dispute Resolution

We encourage users to first contact our Customer Support Team to resolve disputes amicably.

Where a dispute cannot be resolved informally, it shall be subject to the jurisdiction of the competent courts of Pakistan, unless applicable law requires otherwise.

24. Contact Information

For questions regarding these Terms & Conditions, please contact:

Buy Babu Customer Service Team.