Privacy Policy

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full Name
• Email Address
• Mobile Number
• Delivery Address
• Billing Address
• National ID (where required)
• Date of Birth (if voluntarily provided)

Account Information

• Username
• Password (stored in encrypted form)
• Account Preferences
• Order History
• Wishlist
• Saved Addresses

Seller Information

For approved sellers, we may collect:

• Business Name
• Business Registration Information
• Tax Information (where applicable)
• Bank Account Details
• Store Logo and Profile Information
• Identity Verification Documents

Payment Information

Payments are processed through authorized payment providers.

We do not intentionally store complete debit or credit card numbers on our Marketplace unless specifically required and protected in accordance with applicable security standards.

Device & Technical Information

We may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Language Preferences
• Time Zone
• Cookies
• Usage Data
• Crash Logs

2. How We Use Your Information

We use your information to:

• Create and manage your account.
• Process orders and payments.
• Deliver purchased products.
• Manage returns and refunds.
• Verify seller identities.
• Prevent fraud and unauthorized activity.
• Improve our website and services.
• Provide customer support.
• Send order updates and service notifications.
• Comply with legal obligations.
• Conduct internal reporting and analytics.

Where required by law, marketing communications will only be sent with your consent or another lawful basis.

3. Cookies & Tracking Technologies

Our Marketplace uses cookies and similar technologies to:

• Remember your login session.
• Save shopping cart information.
• Improve website performance.
• Personalize user experience.
• Measure website traffic.
• Detect fraudulent activity.

You may disable cookies through your browser settings; however, some Marketplace features may not function properly.

4. Information Sharing

We do not sell your personal information.

We may share information with:

• Payment service providers.
• Courier and delivery partners.
• Approved sellers (only information necessary to fulfill orders).
• Technology service providers.
• Government authorities where legally required.
• Professional advisers (such as auditors or legal advisers) where necessary.

All third parties are expected to use your information only for authorized purposes and in accordance with applicable laws.

5. Seller Access to Customer Information

Approved sellers receive only the information reasonably necessary to fulfill customer orders, such as:

• Customer Name
• Delivery Address
• Contact Number
• Purchased Products

Sellers must not use customer information for marketing, resale, or any purpose unrelated to fulfilling Marketplace orders without the customer's consent.

6. Data Security

We implement reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide Marketplace services.
• Complete transactions.
• Resolve disputes.
• Enforce agreements.
• Meet legal, accounting, and regulatory obligations.

When information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Update your account details.
• Request deletion of eligible personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.

Some requests may be limited where legal obligations require us to retain certain information.

9. Children's Privacy

Our Marketplace is not intended for children under the age of 13 (or the minimum age required by applicable law).

We do not knowingly collect personal information from children without appropriate authorization.

10. Third-Party Services

Our Marketplace may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party platforms.

Users should review the privacy policies of those services before providing personal information.

11. International Data Transfers

Where necessary, personal information may be processed or stored outside your country through trusted service providers.

Appropriate safeguards will be implemented where required by applicable law.

12. Marketing Communications

If you choose to receive promotional communications, we may send information about:

• New products
• Promotions
• Discounts
• Marketplace announcements
• Special events

You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting Customer Support.

Service-related communications, such as order confirmations and delivery updates, may still be sent where necessary.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Material changes will be communicated through our website, user account, email, or other official communication channels where appropriate.

The updated version will become effective on the date specified at the top of this Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Buy Babu Customer Service